Meet the Team


President / Owner of Miller Insurance Associates, Inc. since May of 2006.

kimKim has been with the agency since 1982. She started her career with the agency as the receptionist and worked her way up to Vice-President in June 1997. She purchased the agency, when the founder, Gene Miller, passed away suddenly in December of 2005. She knows that the extensive knowledge and training that she received from Mr. Miller will enable her to continue on the professional and successful path that the agency has been on since its inception in 1978. Kim is married, has 3 children and is a lifetime resident of Newville.
Kim is a Certified Insurance Counselor (CIC).



Claims Manager, CSR and Sales Associate with Miller Insurance Associates since 1995.

loriShe has been in the insurance business since 1982. Lori personally reports and follows the progress of each claim and makes sure that the customer is getting the best possible service from our many carriers. Claim time can be stressful for our clients and our goal is to put them at ease and reassure them that we are there for them. Lori also sells and provides customer service on the Personal Lines side.



Sales Associate joined Miller Insurance Associates in September of 2006.

tomTom heads up the Health Insurance division of the agency and has prior experience. He specializes in Health, Life & Disability Insurance for Groups, Individuals and Medicare eligible beneficiaries. He also has expertise in the HSA and HRA Tax preferred plans, Medicare Supplement, Medicare Advantage and Medicare Part D Prescription Drug Plans. Tom resides in York, PA and is married and has 2 children.



CISR, CPIW, Commercial Lines Customer Service Representative joined Miller Insurance Associates in April of 2008.

ruthRuth Ann began her career in the insurance industry in 1985 working in retail insurance agencies servicing the Carlisle community as a licensed insurance agent and customer service representative in both personal and commercial lines of business. Her positions at property and casualty wholesale groups afforded her the opportunity to expand her services nationally as a wholesale insurance broker specializing in difficult to place commercial insurance risks. She earned the Certified Insurance Service Representative(CISR) and Certified Professional Insurance Woman(CPIW) designations. Ruth Ann works in the commercial lines department at Miller Insurance Associates and welcomes the opportunity to discuss your insurance needs.



Receptionist joined Miller Insurance Associates in 2008.

susanSusan, while new to the insurance industry, brings years of experience working with clients, families and community programs. Susan is the receptionist at Miller Insurance Associates. She is a former teacher and the spouse of a retired career military officer. After 22 moves, Susan now resides in Carlisle. She and her husband have 3 children.



Commercial Lines Sales/CSR joined Miller Insurance Associates in 2014.

allisonAllison originally started her insurance career in 2006 at Miller Insurance where she handled Personal Lines service and sales. She then moved to Denver, where she lived for 3 years to gain experience in large commercial account management. In October of 2014, she re-joined the Miller Insurance Associates team as an addition to the Commercial Lines department doing sales and service. Allison is also the daughter of owner, Kim Shoff.